North Country HealthCare
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North Country HealthCare offers a number of HIV/AIDS related services including services for patients living with HIV/AIDS and services related to HIV Prevention, Testing and Education.

HIV Specialty Clinic

North Country offers a weekly HIV clinic every Thursday at all locations. HIV patients may receive primary care and HIV care from a certified HIV Care Specialist who also helps patients coordinate care with other providers. The clinic offers in-person or telemedicine appointments. Similar to Skype, Telemedicine enables patients outside Flagstaff to see providers without traveling to the Flagstaff clinic. North Country contracts with Sonora Quest and Lab Corps when patients require lab work. Once the lab results are available, they are sent to our medical records system in a timely manner.

For more information or to schedule an appointment, contact 928.522.9454.

HIV/AIDS Ryan White Part B Program

The Ryan White Program provides support and emergency services for people living with HIV/AIDS in Coconino, Apache and Navajo Counties. (If you live outside these counties we can direct you to the Ryan White contractor serving your area.) Applicants must be uninsured or underinsured and must make less than 300% of the Federal Poverty Guideline. Some of the Program’s services include case management; outpatient, dental and behavioral health care; financial assistance with co-pays, medication and transportation to HIV-related appointments; nutrition assistance; emergency financial assistance; and assistance accessing other programs and services based on client needs. Please contact a Medical Case Manager, at 928.522.9454 or 928.522.9458 for more information or an intake appointment.

ADAP Assist/PCIP Program

ADAP provides access to medications for HIV and HIV-related medical conditions to low-income individuals who have limited or no medication coverage. ADAP Assist provides additional coverage. Once enrolled in ADAP the state enrolls eligible clients in ADAP Assist.

For more information on Ryan White or ADAP, to determine eligibility or to apply, contact 928.526.7740.

HIV Testing and Education

Rapid HIV screening and HIV prevention classes are offered through the NARBHA HIV Outreach Program. The Program offers rapid HIV screening, classes on HIV risk and safe sex practices and distributes educational materials and condoms at locations throughout Coconino, Yavapai, and Mohave Counties. In the event of a positive test result, North Country makes referrals for confirmatory testing and links newly diagnosed patients to immediate care.

For more information contact 928.266.5232.

Routine HIV Testing

North Country also offers routine HIV and STD screening to patients in primary care. The CDC recommends that all patients from 13 to 64 be tested for HIV at least once in their lifetime and at risk individuals should be tested more regularly. In addition, it is recommended that pregnant women should be tested for HIV. Ask your North Country Provider to be tested at your next visit, or for patients who are uninsured additional funding may be available through the Ryan White Program. Contact 928.526.7740 for more information. For more information contact 928.522.9454.

Dental Services and Delta Dental

Delta Dental offers dental coverage to people living with HIV/AIDS who are enrolled in Ryan White. Delta covers two teeth cleanings per year and offers additional coverage for approved procedures up to $1,500 per year. All major procedures require pre-approval by Delta Dental. Your Ryan White case manager can help you with this process. Many North Country clinics offer dental care. All North Country dental clinics are contracted with Delta Dental.

For Delta Dental contact 928.526.7740. For information on North Country dental services call 928.522.9405.

Behavioral Health Services

Patients that want to make lifestyle changes to improve health, manage their HIV challenges and diagnoses, or want to address stress or life transitions can behavioral health services at North Country. Appointment for brief or on-going counseling may be in-person or through telemedicine.

For more information on North Country HealthCare’s Behavioral Health Services, contact 928.522.9400. For information on additional Behavioral Health Programs and Services, please contact 928.526.7740.

Outreach Program Services

North Country offers numerous preventative and wellness programs that provide patients with additional access to certain types of care. Collectively NCHC programs offer radiation exposure screening (RESEP); colorectal, breast, and cervical cancer screenings (Well Women and Fit at Fifty Programs); prenatal, maternal, child, and infant health support (Maternal Child Health and Health Start Programs); support and services for victims of sexual assault (NACASA); and Diabetes (Diabetes Outreach Program). Programs and services available at each North Country clinic location vary.

Scheduling Appointments

For Primary care:

Please call the North Country HealthCare clinic nearest you to and specify which provider you would like to see.

For HIV Care:

If you are already seeing a provider at a North Country clinic for HIV care, please call that clinic to make an appointment with that provider.

For HIV patients new to North Country, please call the HIV Specialty Clinic office at 928.526.7740 to speak with the coordinator or HIV Provider.

For Telemedicine appointments:

Contact the HIV Specialty Clinic office, or speak to your current North Country provider(s) for information on telemedicine appointments.

Healthy Tips for People Living with HIV

  • Take your medication regularly
  • Get labs drawn every 3 to 6 months
  • Participate/be pro-active about your care
  • Find a provider with whom you are comfortable
  • Maintain good communication with your doctor
  • Eat nutritiously
  • Exercise regularly
  • If you smoke, quit smoking
  • Avoid recreational drugs
  • Get enough sleep
  • Wash your hands regularly
  • Be screened regularly for other infections:
    • TB
    • Syphilis
    • Colon cancer
    • Breast, cervical and anal cancer
    • Other STDs if you are sexually active
  • Attend to your mental health
  • Keep a health journal to track your medications, symptoms, mental health, etc.
  • Create personal goals and meet them

Additional Information and Resources:

Government-Sponsored Website on HIV and AIDS


This is an excellent link for basic information on the HIV and AIDS; how it is transmitted and prevented; care and treatment information for persons living with HIV/AIDS; testing information and finding testing centers.

AHCCCS Website


This is the link to the AHCCCS, or Arizona Health Care Cost Containment System website. It provides information on eligibility and coverage and an on-line application. For some of the HIV/AIDS programs such as Ryan White and ADAP, HIV patients must show proof (copy of application that has been submitted, or a denial letter from AHCCCS) in order to apply and proof program eligibility.

ADAP Assist/PCIP Program


This is the informational website for the pre-existing condition health insurance coverage program, or also known as “ADAP Assist” for HIV patients. Patients who are eligible and accepted into the ADAP program, will be evaluated for the PCIP or ADAP Assist Program.

2009 Comprehensive Plan for the Ryan White Comprehensive AIDS Resources Emergency (CARE) Act: Title II HIV Care and Services Program


Title II of the CARE Act provides health care and support services for individuals and families with HIV infection. Outlines mission, goals and objectives of providers and (AZ Title II stakeholders) for patients with HIV/AIDS).
HIV infection. Outlines mission, goals and objectives of providers and (AZ Title II stakeholders) for patients with HIV/AIDS).

ADHS Departmental Index listing


ADHS HIV Care and Services Documents


State documents from Arizona Department of Health Services on HIV Programs, Standards of care and Plan for delivering coordinated care to patients

The National AIDS/HIV Strategy


HRSA (U.S. Department of Health and Human Services- Health Resources Services Administration) Website


SAAF- The Southern Arizona AIDS Foundation


The Body


The Web's largest source of HIV and AIDS information. Read, listen or watch the latest HIV/AIDS news, research and resources.

And the Band Played On Book: by Randy Shilts, published in 1987

TV Movie: based on the book by Shilts, aired in 1993

CDC Website on HIV/AIDS